All returns must be unused, unopened, and returned in the original packaging with all documentation. Returned goods may be subject to a 20% restocking fee. In certain circumstances, such as defective or damaged goods, Online Water Parts may allow the restocking fee to be waived. Prior authorization is required for all returns. Please contact [email protected] for authorization.
Online Water Parts will inspect all returned goods when received. If the items are in a resalable condition, a credit will be issued on your account. Special orders and custom orders are not returnable and a credit will not be issued.
Online Water Parts allows exchanges if you ordered an incorrect product; however, we will charge a 20% restocking fee. Freight charges for returning the product and for the shipment of the new product are the customer’s responsibility. Online Water Parts’ shipping department works diligently to ensure your order is fulfilled accurately. However, if Online Water Parts sends an incorrect product, we will send a replacement immediately and pay for the freight charges.